AC Repair & Heating Services in Hampton Roads

I am most pleased with the maintenance service that Darnell performed on my dual AC system. I have had a maintenance agreement for approximately three years and Smiley’s would come out twice a year but this was the first time that anyone has ever taken pictures of everything they did, from hosing down my filters, to the part that needed to be replaced and then he sent them to me via email. I have been pleased with Smiley’s service but this time I was extremely impressed. After viewing the images, I was more confident that the service I was paying for was being done. Darnell was very professional, timely, and experienced. After he did the service, he would let me know he was going back to check to make sure everything was working properly. He had to come back the next day to replace a part and checked again that everything was working. I have always had very friendly technicians from Smiley’s, but I can truly say that Darnell was top-notch in everything he did. Seeing the before and after pictures is a good policy to adopt as you normally have to take the technicians word that everything was done or that something needs to be replaced. I will ask for Darnell specifically from now on. Read Less

Thorough, friendly, diligent, and extremely hardworking. We had our HVAC replaced this week by Daniel B and one other gentleman (I am sorry I forgot your name) -- they were GREAT! The job was involved and they were at our home until 9 PM ensuring it was completed to the highest standards and making sure we had no other questions. The new system is working beautifully. They were both knowledgeable and patient with us. Everyone we have dealt with in this company (including Ryan and Dustin) have been knowledgeable, clear, concise, and pleasant to work with. We received multiple other quotes before moving forward and Smiley's was by far the most reasonable for quality equipment (Trane). They also pointed out a critical issue due to lack of a bypass damper contributing to previous system decline - no other company pointed this out. We would recommend this small business to anyone for HVAC needs! Wonderful experience Read Less

Want to give a big shout out to (Chris) and (Jacob) from Smiley's Heating and Cooling , they arrived on time , respectful of my property and got the job done in a timely manner!!! They both hustled but didn't rush cleaned up all trash before leaving !! I definitely recommend those two if you need new units installed !!!! Shout out to Vinny who found the rusted holes Read Less

I'm pleased with the maintenance service I received a few days ago with smileys tech Darnell. Darnell explained everything that was going with the maintenance service. He answered question I had, along with giving me pictures to describe how my system function, and what to if certain things happens, until I can get a technician out to my home. Thanks smileys for having such pleasant techs and service!. Read Less

The tech they sent me (JOSHUA) was amazing! He was fast, informative and extremely friendly. Very thorough and forthcoming with everything I needed to know about my systems. He was a bigtime life-saver and I'll likely save on maintenance cost going forward with everything he taught me in a very short amount of time. Definitely recommend Smiley's but above all, ASK FOR JOSH! Read Less