Emergency AC & Heating Repair Services in Portsmouth, Virginia Beach & Throughout Hampton Roads Since 1986!

Wes Jackson was an awesome technician! He was knowledgeable, efficient, and helpful in explaining things I needed to know about my system. He answered the questions that I had and reassured me that my system will continue to be properly working and in order with regular maintenance. His helpful pleasant attitude was so appreciated. Read Less

Have always been please with our service from Smiley’s. Jared came today for our routine maintenance check. He was very pleasant and knowledgeable. I absolutely advise to have the maintenance plan because our systems have definitely run more efficiently since. Read Less

Recently had an AC unit and furnace installed. From the initial contact, to the guys cleaning up after they finished the job, there was nothing but professionalism, enthusiasm, and pride every step of the way. I’m confident the follow on service will be just as refreshing. Thanks Smiley’s! Read Less

My husband & I discovered our air condition leaking when we returned from vacation. Our carpet was wet & we thought we would have to replace the unit. We called the number on our unit which was Smiley's Heating & Cooling. It was a great decision. 1st contact was Tammy who was very friendly & helpful. She herself accessed what the problem could be & gave us a next day appt. I could have got a same day appt but I had to decline. The Tech, Allen Yackiel, called me to let me know he was on his way & arrived within the time promised. He assessed the problem which was a leaking hose & he fixed it. He then made suggestions on a part he could sell us that attaches to our unit & will cutoff the AC if the tube ovefills again. He even showed me how I could unblock any future clogs. He was professional & very personable. Congratulations to him & his fiance who are getting married in 3wks. So this company puts the customer 1st, a pure rarity! They set quick appts; they email, text, & call to keep you informed. Communication is Awesome! And the cost was very reasonable. I give them 5- plus Stars 🌟 & highly recommend their excellent service!! Read Less

We have used Smileys for several years now and have been beyond impressed with the level of customer service we receive with every single interaction. We started with a full replacement of our HVAC where they discovered our roofers had been the cause of our system no longer working. They took the extra time to cut out the line the roofers ruined and let us know exactly what had happened to cause the issue. We continued on with them with a maintenance plan, and even when we failed to renew timely just due to an overlooked email they worked with us and got us back on track. We recently moved and they were able to transfer our current maintenance program to our new home with nothing more than a simple phone call. Unfortunately, within a day of the tech coming out to look at our new systems one began having some major issues. They were able to get the same tech back out to the house, Mr. Hayden Neal, who diligently worked to try and fix the problem but ultimately a new part was required. Smileys came out the same day as the call for the problem and again are doing their best to obtain the part and have it fixed before the weekend. In a day and age where it seems customer service no longer exists, it does with Smileys. Additionally, Mr. Neal is a fantastic technician who treats us and our home with the utmost respect and we just really value the service we receive. This is a company you want in your home. Read Less