Smiley’s Heating, Cooling & Electrical (“Smiley’s,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, schedule service, request an estimate, enroll in a maintenance program, or otherwise interact with our company.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Home or service address

• Email address

• Telephone number

• Billing information

• Appointment and service information

• Information about your HVAC, electrical, generator, or other home systems

• Communications with our company

• Information submitted through website forms

• Financing-related information you choose to submit through third-party financing providers

We may also automatically collect certain information when you use our website, such as:

• IP address

• Browser and device information

• Pages visited

• Date and time of visits

• Referring website

• Website interaction and usage information

• Cookie and similar technology information

2. How We Use Your Information

We may use information we collect to:

• Schedule and provide HVAC, electrical, generator, and related services

• Prepare estimates and proposals

• Communicate regarding appointments and service

• Process payments

• Administer maintenance agreements and memberships

• Register equipment and warranties

• Provide customer support

• Respond to questions and requests

• Send appointment confirmations and reminders

• Provide service-related communications

• Send promotional communications where permitted

• Improve our website, services, and customer experience

• Analyze website performance and marketing effectiveness

• Prevent fraud and protect our company and customers

• Comply with legal and regulatory requirements

3. Text Messages and Communications

If you provide your mobile telephone number and consent to receive text messages, Smiley’s may send service-related communications such as appointment confirmations, scheduling updates, technician arrival notifications, service reminders, and other communications related to your account or services.

Where you have provided the appropriate consent, we may also send promotional or marketing messages.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes.

Information may be shared with service providers when necessary to provide messaging, scheduling, customer service, or other services on our behalf.

Carriers are not liable for delayed or undelivered messages. 

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, measure advertising performance, and improve our services.

We may use third-party analytics, advertising, call-tracking, scheduling, or website technologies that collect information about interactions with our website.

Depending on your browser and available website controls, you may be able to limit or disable certain cookies.

5. How We Share Information

We do not sell personal information for money.

We may disclose information to trusted third parties that perform services on our behalf, including:

• Customer management and scheduling providers

• Payment processors

• Financing providers

• Website hosting and technology providers

• Marketing and advertising providers

• Analytics providers

• Communication, telephone, email, and text-message providers

• Equipment manufacturers and warranty administrators

• Contractors or vendors assisting in providing requested services

• Professional advisors such as attorneys, accountants, and insurers

These parties may receive information only as appropriate for the services they provide or as otherwise permitted by law.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect the rights, property, or safety of Smiley’s, our customers, employees, or others.

6. Financing

Smiley’s may provide access to financing options offered by third-party financial institutions.

If you apply for financing, the financing provider may collect personal and financial information directly from you. Information collected directly by a financing provider is governed by that provider's privacy policy and terms.

Smiley’s does not control the privacy practices of independent financing providers.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain customer and equipment records, satisfy warranty and accounting requirements, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Obtain a copy of certain personal information

• Opt out of certain uses of personal information

• Opt out of marketing communications

Certain information may be exempt from these requests or may need to be retained for legal, accounting, warranty, contractual, fraud-prevention, or other legitimate purposes.

To submit a privacy request, contact us using the information provided below.

If applicable law provides a right to appeal a decision regarding a privacy request, you may submit an appeal using the same contact information and indicate that your request is an appeal.

We may need to verify your identity before completing certain requests.

10. Third-Party Websites

Our website may contain links to websites operated by other companies, including financing providers, manufacturers, social media platforms, and other service providers.

Smiley’s is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website and services are intended for homeowners and other adults seeking HVAC, electrical, generator, and related services. They are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable laws.

When changes are made, the updated policy will be posted on this page with a revised effective date